At Modezzle, we’re committed to making your global fashion shopping experience seamless and satisfying. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to accommodate your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes package tracking
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: We currently ship worldwide, excluding some parts of Asia and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to love your Modezzle fashion finds. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.
Eligibility Requirements
To qualify for a return or exchange:
- Items must be unused, unworn, and in original condition with all tags attached
- Items must be in their original packaging
- Return request must be initiated within 15 days of delivery
- Proof of purchase (order number) must be provided
Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on:
- Underwear & Nightwear
- Swimwear (unless the original hygiene seal is intact)
How to Return an Item
Follow these simple steps:
- Submit Your Request
Email us at [email protected] with:- Your order number
- Item details (name, size/color)
- Reason for return/exchange
- For exchanges: specify your preferred replacement
- Wait for Approval
Our fashion-focused team will review your request and respond within 2 business days with:- Return authorization (if approved)
- Shipping instructions
- Exchange options (if applicable)
- Ship Your Return
Once approved:- Package item securely in original packaging with all tags
- Include any free gifts received with the order
- Ship to:
Modezzle Returns
2621 Burton Avenue
Memphis, TN 38117
USA - We recommend using a trackable shipping service
Refund Process
After we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable (except for defective/wrong items)
- For exchanges, we’ll ship your new item once we receive the return
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage/defect
- We’ll arrange free return shipping and expedite your replacement
Important Notes:
- Customers are responsible for return shipping costs unless the return is due to our error
- International customers may be subject to non-refundable customs fees
- Sale items are eligible for exchange or store credit only
- Please allow additional processing time during peak seasons
Need Assistance?
Our customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24-48 hours.
Thank you for choosing Modezzle – where global fashion meets exceptional service!