At Modezzle, we want you to be completely satisfied with your fashion purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • You must initiate your return request within 15 days of receiving your order
  • A proof of purchase or order number must be provided

Non-Returnable Items

For hygiene reasons, the following items from our collection cannot be returned or exchanged:

  • Underwear & Nightwear
  • Swimwear (unless the hygiene seal is intact)

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information (you can use our template below):

Return/Exchange Request Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Modezzle Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Name of item]
– Size/Color: [If applicable]
– Reason for return/exchange: [Please specify]

For exchanges, please specify your preferred replacement item.

Please advise on the next steps for returning the item(s).

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will review your request and email you within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved:

  • Package the item securely in its original packaging
  • Include all original tags and any free gifts that came with the order
  • Ship to our return center at:
    Modezzle Returns
    2621 Burton Avenue
    Memphis, TN 38117
    USA
  • We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective/wrong items)
  • For exchanges, we’ll ship your new item once we receive the return

Important Notes

  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International customers may be subject to customs fees which are non-refundable
  • Sale items are eligible for exchange or store credit only
  • Please allow additional processing time during peak seasons

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return shipping label and expedite your replacement

Need Help?

Our fashion-focused customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for shopping with Modezzle – where global fashion meets exceptional service!