FAQ

Modezzle specializes in fashion-forward women’s clothing across all categories including dresses, jeans, knitwear, outerwear, swimwear, and more. We curate trendy pieces that combine style with effortless wearability for the modern woman.

Our headquarters are located at 2621 Burton Avenue, Memphis, US 38117. All orders are carefully prepared and shipped from our Memphis location by our dedicated fashion team.

Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our size guide before ordering. If you’re between sizes, we suggest sizing up for comfort.

We make every effort to ensure our product images accurately represent the actual items. However, slight variations in color may occur due to monitor settings. All our pieces are professionally photographed to showcase their true style and details.

Currently, our collections focus on standard sizing, but we’re constantly expanding our offerings based on customer demand. Check back regularly or sign up for our newsletter to be the first to know about new size ranges!

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout. All transactions are encrypted for your security.

Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.

Payment declines usually occur due to insufficient funds, incorrect card information, or your bank’s security measures. Please verify your details and try again, or contact your bank if the issue persists. You can also try using PayPal as an alternative payment method.

We’re proud to ship our fashion collections worldwide! However, we currently cannot ship to certain Asian countries and some remote regions. You’ll be notified during checkout if your address is ineligible for shipping.

We offer two convenient shipping methods:
Standard Shipping ($12.95): via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: via EMS for orders $50+ (15-25 business days after dispatch)

All orders take 1-2 business days to process before shipping.

Once your order ships, you’ll receive an email with tracking information. For Standard Shipping (DHL/FedEx), full tracking is always available. For Free Shipping (EMS), tracking availability may vary by destination.

Customs fees depend on your country’s regulations and are the responsibility of the customer. We recommend checking with your local customs office for specific information about potential fees before ordering.

While we make every effort to meet our delivery estimates, occasional delays can occur due to customs processing, peak seasons, or unforeseen circumstances with carriers. If your package is significantly delayed, please contact us at [email protected].

We offer hassle-free returns within 15 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns Policy page for detailed instructions.

To start a return, please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and any necessary forms.

Customers are responsible for return shipping costs unless the item received was incorrect or damaged. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Currently, we don’t offer direct exchanges. To get a different size or color, please return the original item for a refund and place a new order for the item you want. This ensures you get your desired product as quickly as possible.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, please check your spam folder.

If you’re having trouble accessing your account, first ensure you’re using the correct email and password combination. If you’ve forgotten your password, use our password reset feature. For persistent issues, contact our support team.

Log in to your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.

Our friendly customer service team is available via email at [email protected]. We strive to respond to all inquiries within 24 hours during business days (Monday-Friday).

Currently, Modezzle operates exclusively online through our website at modezzle.com. This allows us to focus on providing you with the best possible online shopping experience and keep our prices competitive.